Management of the bank would normally expect a relationship banking associate to become familiar with the bank's main functions -- for example, credit, deposit and investment products -- and matters of regulatory compliance. She should learn how to be effective in cross-selling the bank's products and services to customers. She would be responsible for expanding her understanding of how the bank works in order to make good suggestions for fulfilling customers' needs.
Associates are high school or college graduates who aspire to become bank loan officers. Studies should be concentrated in business, accounting, finance or economics. It is a plus for associates to be working toward certification as a chartered financial analyst or another professional designation. Bank employees in this position should exhibit familiarity with banking terms and the workings of bank operations.